Chromatastic

🔐 PRIVACY NOTICE

 

Your privacy

 

Your privacy is important to us. We wouldn’t want people mistreating our information, so we do everything we can to safeguard yours. Any information that we collect is only used in ways for which you have consented, or where it is necessary to provide our services.

 

Who we are

 

Eleni Mertyri currently operates Chromatastic.

For the purposes of data protection law, Chromatastic is the data controller.

Contact: [email protected]

 

What information we collect, and how

 

When you visit our website

We use Google Analytics to collect visitor information, which may include browser type, device information and geographic region. This data is anonymised and used only for analytics purposes.

 

When you sign up with an email

When you sign up and register for a trial or paid service, we collect:

Full name

Email address

Profile icon

We do not record or store credit card details. Payments are handled securely by Stripe or Apple Pay. We only retain payment references such as payment IDs, invoice information and amounts for accounting and legal purposes.

 

When you join a Chromatastic community (including WhatsApp groups)

 If you request to join a Chromatastic community, including the Chromatastic WhatsApp Group, we collect:

Your name

Your mobile phone number

Your consent to join the community

Messages, images or content you choose to share within the group

 

Participation in community groups is optional and based on explicit consent.

 

Please note:

Your phone number and WhatsApp profile will be visible to other members

Messages shared in the group can be seen by other participants

WhatsApp (Meta) independently processes your data under its own privacy policy

 

How we use your data

 

We use your personal data only for the following purposes:

To create and manage your Chromatastic account

To provide access to our services and features

To communicate with you regarding support or service-related matters

To manage and moderate Chromatastic community spaces (such as WhatsApp groups), where you have chosen to participate

 

We do not sell your personal data.

 

Legal basis for processing

 

We process your personal data under one or more of the following legal bases:

Consent (e.g. joining community groups, optional communications)

Contractual necessity (e.g. providing paid services)

Legal obligation (e.g. accounting and tax requirements)

 

You may withdraw consent at any time.

 

Third parties

 

We may share limited personal data with trusted third parties where necessary to provide our services:

Stripe - payment processing

Google Analytics - website analytics

DigitalOcean - cloud services

Google - cloud services

Apple - payment processing and mobile app services 

Namecheap - domain and email services

Cloudflare - security and performance services

 

These providers may process data outside the UK or EEA. Where this occurs, appropriate safeguards are in place.

 

Data retention

 

We retain personal data only for as long as necessary to provide our services or to meet legal obligations.

 

If you leave a Chromatastic community or request deletion, we will remove your data within a reasonable timeframe, except where retention is required by law (e.g. invoices).

 

Your rights

 

You have the right to:

Access your personal data

Correct or update your information

Request deletion of your data

Restrict or object to processing

Withdraw consent at any time

 

Requests can be made by contacting [email protected].

 

Leaving a community or withdrawing consent

 

You can withdraw consent at any time by:

Leaving the WhatsApp group

Contacting us at [email protected]

 

Leaving a group will not affect your access to the Chromatastic app or website.

 

🌈 COMMUNITY GUIDELINES

 

(Chromatastic WhatsApp & Styling Communities)

Purpose of the community

The Chromatastic Styling Community exists to help members make better outfit and shopping decisions using seasonal colour analysis.

 

The goal is simple:

fewer bad buys, better colour choices, more confidence ✨

Who can join

18+ only

Invite-only

Participation is optional

 

How to post

Share a photo of an outfit, item of clothing, or shopping option

Mention your season if you know it

Ask a clear, specific question (e.g. “Does this work for a Soft Autumn?”)

 

How to reply

Be kind and constructive

Explain why something works or doesn’t (colour, contrast, tone)

No judgment, everyone is learning

 

Respect & behaviour

Be respectful and inclusive

No harassment, bullying or shaming

No unsolicited selling, promotions or private DMs

Do not share other members’ content outside the group without permission

 

Images & content

Only share images you have the right to share

Avoid sharing images of others without their consent

Content shared remains the responsibility of the person posting it

 

Moderation

Chromatastic moderators reserve the right to:

Remove messages that breach these guidelines

Remove members who repeatedly or seriously breach the rules

These measures are taken to keep the community safe and supportive.

 

Leaving the group

You may leave the group at any time. Leaving the group also withdraws your consent to community participation.

 

Last updated: 14 Jan 2026